FNZ (UK) Ltd Governance
FNZ is committed to firm-wide governance and a risk management framework that is appropriate to the nature, scale, and complexity of the business. Under the ‘Three Lines of Defence’ model, the Board has ultimate responsibility for managing and controlling risk within FNZ’s stated risk appetite.
To assist FNZ in fulfilling its responsibilities an organisational structure is in place which manages risks across the business. Responsibilities for managing risks are allocated to:
First Line – Business functions retain primary responsibility for managing risks and operating an effective suite of internal controls;
Second Line – Includes specialist functions such as Risk & Compliance, Legal, and Information Security. These functions operate independent of the First Line and are tasked with the ongoing development and delivery of the risk management framework. Second line functions provide guidance and challenge as appropriate;
Third Line – This is Internal Audit. FNZ’s Internal Audit function is responsible for providing the Board with independent assurance around the management of risk and internal control assurance.
The framework above is governed and structured through a variety of tools that assist employees in understanding their responsibilities. In addition to the general training and development courses provided, FNZ ensures, amongst other things, the following:
- That risk is a core consideration when setting strategy, formulating business plans and managing performance.
- That the risk and control self-assessment process facilitates the identification and assessment of risks across all business units and provides a systematic means of identifying risk and control gaps.
- The establishment of an effective risk management governance structure distinguishing between management, oversight activity, and accountability.
- That the firm’s risk appetite is clearly articulated in order to safeguard stakeholder assets whilst achieving FNZ’s objectives.
- The development and implementation of risk policies and procedures.
The governance process in place ensures that appropriate risks and/or events are identified and escalated in a timely fashion. Where a risk is deemed to pose a significant threat to FNZ’s clients or strategic objectives, it will be escalated to the FNZ Board. The Board then delegates certain activities to the Board Risk & Compliance Committee (“BRCC”), which reports back in respect of these activities.
FNZ makes a number of regulatory disclosures including Pillar 3 and remuneration. The remuneration disclosure document is available on request and includes further information on the processes that govern how FNZ identifies, manages, and mitigates risk.
Gender Pay Gap - FNZ UK (Ltd)
A copy of the latest FNZ Gender Pay Gap report can be accessed here
Supplier Code of Conduct 2018/19
A copy of the Supplier Code of Conduct 2020 can be accessed here
FNZ’s Annual Slavery and Human Trafficking Statement
Introduction to the Act
The Modern Slavery Act 2015 (“Act”) is UK legislation which came into force on 29 October 2015*. This brings the serious criminal offences of slavery, servitude, forced or compulsory labour and human trafficking together, under one piece of legislation. The intention of the Act is to protect victims, bring perpetrators to justice and to provide more effective tools for law enforcement.
The Act also places disclosure obligations on large companies (being those with annual turnover of over £36million) supplying goods or services in the UK. These companies must publish an annual statement setting out the processes and due diligence they have undertaken to ensure modern slavery does not exist in their business and supply chains.
FNZ is a market leading provider of end-to-end technology and highly scaled industrial strength back-office investment services to the financial services and wealth management sectors. Our services support a wide range of asset types and work across a range of currencies and markets to drive our customers’ businesses around the globe. Our service platform combines cutting edge software, industrial scale, secure infrastructure and efficient asset servicing to offer cost-effective, bespoke wealth management solutions.
FNZ engages with, and contract with, business critical suppliers in delivering its services to its customers. FNZ is committed complying with the Act and ensuring that there is transparency in its supply chain, which is primarily made up of suppliers of software, hardware and market data.
Acting honestly, fairly and complying with applicable laws and regulations is core to FNZ’s ethical standards.
FNZ has already taken steps to combat slavery in the supply chain, updating the Procurement Policy and our supplier due diligence processes respectively, to set the scene for this zero tolerance approach. We ensure that, while setting up commercial arrangements with our global suppliers, we discuss compliance with international standards, and always ask our suppliers to adhere to all applicable laws and regulations.
In addition, we have introduced a supplier code of conduct which will strictly prohibit both forced labour and child labour as a requirement for securing or maintaining a commercial relationship with FNZ. This code of conduct will include a summary of the appropriate and relevant actions to be taken where we do identify or have reasonable suspicion that this code of conduct is being breached.
FNZ recognises that there are challenges in the highly dynamic and fluid problem of modern slavery. We acknowledge that there may be some areas where more visibility of FNZ’s supply chain is required. Therefore, we commit to map out, review and address the potential risks in all countries where we source products and services.
The Role of Procurement
Modern slavery affects many industries, and while it is illegal in every country in the world, FNZ recognises that it still occurs across the globe. FNZ Procurement has a critical role to play, through sourcing in a manner that enables and rewards suppliers for good employment practices, rather than purchasing in a manner which drives the use of modern day slavery practices.
We will make all reasonable attempts to identify and address risks such as those related to forced labour and human trafficking, evaluating the supply chain over no less than a 24-month period to identify risks at global, regional, and local levels.
Our approach includes ongoing collaboration with other businesses to understand how they are approaching the Act, keeping abreast of changes in policy, growing our understanding of the issues, and listening to the UK Government.
We recognise this is an ongoing process and welcome input from external stakeholders about our approach. Please contact us at [email protected] if you wish to share information with us or discuss our approach further.
Adrian Durham, CEO
*See also Section 39 of the Human Trafficking & Exploitation (Scotland) Act 2015.
Summary of FNZ (UK) Ltd Complaints process
FNZ strives to provide the best customer experience, placing our customers first with the aim of providing a first class service. In line with this, FNZ takes and will continue to take all complaints from its customers very seriously.
FNZ defines as a complaint any expression of dissatisfaction by its customer which alleges actual or potential financial loss or material distress or inconvenience on the part of the FNZ customer.
Any customer wishing to raise an issue as a formal complaint should send details of the complaint, in writing, to: Matthew Ferman, UK CEO, Level 5, 67 Lombard St, Langbourn, London, EC3V 9AJ or by emailing [email protected].
Please note that only complaints received from FNZ’s customers will be subject to this process. Any complaints received from underlying individual customers will be forwarded to our customers’ complaints departments to deal with through their own complaints management policies.
FNZ will aim to acknowledge any complaint from its customer promptly, notifying the customer of the name of the individual who will be responsible for investigating the complaint and providing the customer with this summary of its complaint handling process.
FNZ will record details of the complaint for future reference, regulatory and learning and development purposes.
FNZ will ensure that any complaint is investigated by a member of staff who was not directly involved in the matter that is the subject of the complaint. Such an FNZ employee has the authority to settle the complaint or alternatively will have ready access to someone who has.
FNZ will aim to resolve the complaint in a timely manner. If this is not possible, the complaint will be escalated internally to a more senior level.
When a complaint has been resolved, FNZ will confirm the details of the resolution to the customer, in writing.
Please note that FNZ customers are categorized by FNZ as eligible counterparties and are not eligible complainants. Customers therefore do not generally have the right to refer a complaint to the UK Financial Ombudsman Service.
However, if for any reason a customer is unhappy with the outcome of a complaint that customer may be able to refer the matter to mediation or other form of Alternative Dispute Resolution and /or to take legal action subject to the provisions of the customer’s contract with FNZ.